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DSL Connections
Configuration
Hardware Configuration: See this page for basic information on how to set up your hardware. If you require additional information, please refer to your modem/router documentation or manufacturer's website.
Note about PPPoE DSL: Windows XP and Macintosh OS X have built-in (native) PPPoE. Do not use PPPoE software such as WinPoET/MacPoET on these operating systems. In addition, the Westell 517 and 2100 modems have built-in PPPoE and PPPoE software is NOT required for these modems. Alternative PPPoE software includes RAS PPPoE for Windows.
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PPPoE DSL If your DSL equipment was shipped with a WinPoet or MacPoet CD or you use "native" PPPoE, select your operating system below. You use a username and password to connect.
Windows XP
Windows 2000
Windows ME
Windows 98
Windows NT
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Natted DSL If you do NOT use PPPoE/do not connect with a username and password, select your operating system below.
Windows XP
Windows 2000
Windows ME
Windows 98
Windows NT
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If you have a modem with built-in PPPoE, eliminating the need to use PPPoE software or native PPPoE, select your modem below. Note that you can use native PPPoE or PPPoE software and configure the modem as a bridge.
Westell 517 - brouter (brouter = bridge router; functions as router and bridge) and bridge configurations, with and without Linksys Router
Westell 2100 - brouter (brouter = bridge router; functions as router and bridge) and bridge configurations, with and without Linksys Router
Efficient Speedstream 5200
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PPPoE DSL If your DSL equipment was shipped with a WinPoet or MacPoet CD or you use "native" PPPoE, select your operating system below.You use a username and password to connect.
Macintosh OS X
Macintosh OS 8-9
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Natted DSL If you do NOT use PPPoE/do not connect with a username and password, select your operating system below.
Macintosh OS X
Macintosh OS 8-9
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If you have a modem with built-in PPPoE, eliminating the need to use PPPoE software or native PPPoE, select your modem below. Note that you can use native PPPoE or PPPoE software and configure the modem as a bridge.
Westell 517 - brouter (brouter = bridge router; functions as router and bridge) and bridge configurations, with and without Linksys
Westell 2100 - brouter (brouter = bridge router; functions as router and bridge) and bridge configurations, with and without Linksys Router
Efficient Speedstream 5200
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Virtual Applications - Check our Virtual Applications page to reference screenshots used for configuration and troubleshooting.
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DSL Documentation
 MS Word ::  HTML ::  Zipped file ::
 PDF (requires Adobe Acrobat Reader) 
Tutorials and FAQs
Tip: Try OS or Software Help! Check the CD that came with your DSL modem or router for help. Try Windows built-in help and troubleshooters! Click Start and select Help. In addition, most SOFTWARE includes built-in HELP that can provide valuable information - how to perform a task, where to find a feature and how to use it, how to set options and resolving problems. Look for "Help" on a program's menu. See The Troubleshooting Process - Basic Steps for some suggestions on how to attack a problem and discover a solution.
Troubleshooting
Resolving DSL Problems
- Authentication: If you are receiving username and password errors, such as Error 691 or Error 718, or have problems connecting, see DSL Authentication Errors.
- Sync: See DSL Link not Established for information on how to determine if the modem is in sync and some troubleshooting steps you can take if the modem is out of sync.
- Routing: If you have a connection to the Internet but cannot load web pages or access email or news (i.e., you cannot route), see DSL Connection is not Routing for some troubleshooting steps that may resolve the problem. Note that the Westell 2100 firewall settings may result in problems using AOL instant messenger and similar programs. See the top of the Westell 2100 configuration page for how to change the settings or disable the firewall.
Please review the items below for further information
Additional Support
See Vendor's online support for more information. Please note that many of these links are provided for your convenience and that their inclusion on Expedient's Help Site is not an indication that these products are supported.
Paradyne
| Westell
| SpeedStream on Siemens Site | SpeedStream on Efficient Site | Netopia | Cisco | Belkin | D-Link | Netgear | SMC
For Linksys, check the the Linksys Knowledgebase and How to Network. Downloads, firmware, userguides and more are available at http://linksys.com/download/. Also check online support for the following Linksys products: BEFSR41
| BEFW11S4
| WAP11
| WPC11
| WMP11
For Airport, see Airport Support and AirPort: Troubleshooting Outline. Software compatibility is available here.
More information for Home Networking is available on Microsoft: See Microsoft Network Guide and Microsoft Broadband Networking Product Support.
Tip: Try support links and a web search Check out some of the sites on the Support Links page for finding additional information or use the search field at the bottom of the Support Links page to search the web. In addition, check the computer manufacturer or software developer's website for support; these web sites generally have a good bit of troubleshooting in addition to software updates and updated drivers for your software and system.
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Help us help you! If you contact Expedient support for assistance by submitting a case online by logging in to myExpedient or contacting us by phone, please write down any error messages you receive. Include the name and version of your operating system, indicate whether or not you use PPPoE DSL, the status of the LEDS on your DSL modem and the exact text of all error messages. This will greatly speed up the troubleshooting process if this information is included. Note: Please powercycle your computer and DSL modem/router. This, alone, may resolve the problem you are having.
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