Troubleshoot Cable

No cable service

• Make sure that the television set is plugged into an electrical outlet and that the cable jumper wire is properly connected.

• Check all wires for damage. If picture quality is poor, a different jumper cable may resolve the problem.

• Check if TV is cable-ready or non-cable-ready. See below for more details.

• If you have additional components (such as a VCR or video games), disconnect and try connecting the cable directly to the television set.

• If television is not cable-ready, set television to channels 3 (some areas it will be channel 2 or 4), then switch channels through converter box or VCR.

Only receiving channels 2 to 13

• This common complaint is normally a television set programming issue and has nothing to do with the cable service. This problem may result when the television is temporarily unplugged or there is a local power outage. The power loss to the television set could cause the TV to lose its memory. When this occurs it may become necessary to reset the television set to the "Cable" or "CATV" mode. This can easily be done by using the menu or setup button that can be located on the TV or the remote control. If the TV is set to the "Air" or "Antenna" mode it must be switched to the "Cable" or "CATV" mode. The TV must then be set to AUTO PROGRAM. (It may be necessary to consult the instructional handbook that came with the TV since manufacturer’s specifications do vary). This is an example of a problem that is not cable related and we would not be able to rectify.

• If television is cable-ready, you may need to reprogram your television set to receive the cable signal. See illustration 1 on "Configure Cable" or the owner’s manual for further details.

• Non-cable-ready television will need a converter box of VCR to tune to channels above 13. You must also be sure that your television set remains tuned to channel 3 in order for the converter box or VCR to perform tuning functions.