Troubleshoot Telephone

Basic Phone Service Not Working

1. Is the phone plugged into the proper outlet?

   All student rooms have new wiring and old wiring outlets. Please make sure that the phone is plugged into the outlet that also contains the blue and yellow outlets. If you live in Rose Hall, make sure the phone is plugged into the rightmost white outlet.

2. Is it a phone or line cord problem?
   1. Try to eliminate the telephone as the problem
      Try another telephone in the outlet that is not working and try your telephone in another student room with an outlet that is known to be working.

   2. Try to eliminate the line cord as the problem
      Try another line cord that is known to be good.
      Note: If the phone in question is cordless, please be sure that the phone is fully charged.

3. Is it a wiring or PBX problem?

   Are other students in the area out of service? If not, it may be a wiring problem.

    

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