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Norton AntiVirus Email Settings
If you use Norton AntiVirus software your email settings may have changed and will allow you to receive/send email.
This is a known issue with some versions of Norton. We recomment you contact them directly for support via their website,
Symantec.com. Or you can follow directions below
to manually reset your mail server settings.
How to reconfigure your email settings and disable Email Protection
If you are unable to receive email, the changes made by Norton AV can be changed back manually. To do so in Outlook Express:
- Open Outlook Express.
- Click Tools.
- Select Accounts.
- Click on the Mail tab.
- Click one time on your email account to select it.
- Click on Properties.
- Click on the Servers tab.
- Change the incoming mail server from 127.0.0.1 to mail.expedient.net.
- Remove the / and anything following it (mail.expedient.net) from the Account Name: field, leaving only your Expedient username.
- Hit Apply and then OK.
- Click Close.
NOTE: If you do not disable Email Protection, the
settings may be changed back after certain actions, such as running LiveUpdate.
It is recommended that you disable Email Protection if you are going to
reconfigure your program.
To disable NAV email protection:
- Exit any email programs that may be running.
- Open Norton AntiVirus.
- Click Options.
- Click Email Protection.
- Uncheck all boxes in the Protected email clients box.
- Uncheck "Enable email protection (recommended)".
- Click OK.
NOTE: Disabling Email Protection does not leave you unprotected against viruses that are included in email attachments. Norton AntiVirus Auto-Protect will scan any incoming files, including email, as they are saved to your hard drive. Email Protection is just another layer on top of this. Use LiveUpdate to keep your virus definitions up to date, and keep Auto-Protect enabled. (From Symantec)
Other issues
Receiving prompt to resend messages from sent folder
If you receive a popup message from Norton AV, prompting you to resend
the messages from the sent folder of Outlook Express, the option in Outlook Express may be selected to "hang up after sending and receiving messages". Click here for the fix.
Error: "Norton AntiVirus was unable to send your email message because the
connection to your email server was disconnected"
Norton AntiVirus 2002
(NAV) is installed, and Email Scanning is enabled. When you attempt to send
email, you see the error message "Norton AntiVirus was unable to send your email
message because the connection to your email server was disconnected." The error
message may also appear as "Norton AntiVirus was unable to send your email
message because the connection to your email server was interrupted."
For a solution to this problem, go to visit symantec.com.
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