There are only 2 instances where Stargate's servers will disconnect your connection:

• 15 Minute Idle Timeout - If you are not actively using your connection you will be disconnected after 15 minutes. You might encounter this disconnection if you leave your computer or if you spend a long time reading the same web page without clicking on a link. You may be able to avoid this by leaving your email program open after setting it to check for email every ten minutes.
• 12 Hour Session Timeout - While you are free to dial in at any time, Stargate's Personal Dialup and Family Smart Pack accounts are not dedicated connections. You will be disconnected after twelve consecutive hours.
  
  Both of these timeouts are in place to ensure that connections are available for active users.

It is also possible that your computer is set to disconnect when it is idle. To check if an idle disconnect option is set on your computer:

• Double-click My Computer, then open Internet Connections.
• Right-click the Stargate connection and select Properties.
• Click the Redial tab at the top of the screen. If you want to disable Idle Disconnect, uncheck the box next to that setting; otherwise, set the number of minutes in the box to suit your needs.