Email Set to "Hang Up When Finished":

Some email programs such as Outlook Express and Eudora Pro have an option to automatically hang up from the Internet when finished downloading messages. If you find that you are being disconnected as soon as you check your email, this may be the problem. To determine whether "Hang up When Finished" is selected, do the following:

For Outlook Express:

1. Open Outlook Express.
2. Click the Tools menu and select Options.
3. Click the Connection or Dialup tab.
4. Uncheck the Hang Up After Sending and Receiving option and make sure Ask before Switching Dialup Connections is marked.
5. Click OK.

For Eudora Pro:

1. Open Eudora Pro.
2. Click the Tools menu and select Options.
3. Select the Internet Dialup category on the left.
4. Uncheck Hang up after receiving and sending.
5. Click OK.