If you are experiencing problems with connecting to our service, please click on the link below to run a diagnostic check. This diagnostic may find the conflict that is preventing a successful connection:

  Run Diagnostics

If the diagnostics did not find any conflicts, but you are still experiencing problems, please check the listing of support topics below and the MyStargate Userguide, available from the Help menu on the Dashboard.

 FAQ's
 Solutions
 Disconnects

If the previous two steps did not resolve your problem, please contact our support department. It would be very helpful if you have the Support Agent active so that our representatives may better serve you.

Contact us:
Online Form
To use the form, you must be connected to the Internet.

Phone [Toll Free]:
1-877-570-STAR (7827)
~ 24 hours a day, 7 days a week ~